SMS Messaging Opt-In Policy

This policy documents how recipients provide consent to receive text (SMS) messages sent through the Tuxon platform. Tuxon is a customer-communication platform. The businesses that subscribe to Tuxon ("Businesses") send text messages — such as appointment reminders, order and account notifications, and service updates — to their own customers and contacts.

Consent form

This is the consent form a Business shows to collect permission to text. It appears on the Business's website, booking page or Tuxon-powered chat widget. Enter the number that should receive the messages, tick the box to agree, and submit.

How recipients opt in

Consent to receive SMS is collected before any message is sent, using one or more of the following methods:

• Web form / online checkout (primary method). The customer types their number into a Phone Number field on a Business's website, booking page, or Tuxon-powered chat widget and ticks a consent checkbox — exactly as in the consent form above. The statement shown reads: "I agree to receive SMS text messages from this business about appointments, orders and service updates. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe or HELP for help." Submitting the form constitutes opt-in.
• In-person / verbal. A customer provides their phone number at the Business's location and verbally agrees to receive text messages. The consent and its date are recorded in the customer's profile.
• Paper form. Consent is captured on an intake or registration form the customer signs, which states the types of messages they will receive.
• Keyword opt-in (where offered). A customer texts a keyword (for example JOIN) to the Business's number to subscribe. They receive a confirmation that includes how to opt out.
• Mobile / QR code. A customer scans a QR code that opens a consent form where they enter their number and agree to receive messages.

What consent covers

• Messages relate to the existing relationship with the Business: appointment reminders, order and account notifications, and service updates.
• Recipients receive no more than a reasonable volume of messages, and content is not prohibited (no illegal, fraudulent, or adult content).
• Numbers are never shared, sold, or used for messages unrelated to the Business the recipient consented to.

How recipients opt out

• Reply STOP to any message to unsubscribe immediately. Opt-outs are honored globally and the number receives no further messages.
• Reply HELP to receive help and information about the service.
• Recipients may also contact the Business directly, or use the form below, or email support@tuxon.ai to be removed.

Records

Each consent record includes the phone number, the method of opt-in, the exact disclosure that was shown, and the date/time it was given. Opt-out events (a STOP reply, or an unsubscribe submitted on this page) are recorded the same way. Records are append-only, retained for the life of the Business's account, and made available to telecommunications carriers upon request to demonstrate that messaging complies with applicable laws.

See our SMS Terms & Conditions for message frequency, pricing, opt-out and carrier liability information.

Questions

If you have questions about this policy, contact us at support@tuxon.ai.