You load your FAQs, policies, product details and documents. The agent answers questions from that material, in your tone, and hands the conversation to a person the moment it is out of its depth or the customer asks for one.
The agent does not answer from general knowledge about your industry, and it does not invent product details. It retrieves the passages in your knowledge base that relate to the question and answers from those. That is why the first step is loading your content rather than writing prompts.
When a question has no answer in your content, or the customer asks to speak to someone, the agent stops and passes the conversation to your team with the history attached — so the customer never has to explain themselves twice.
Knowledge base content, retrieved per question — not model memory and not guesswork.
The AI's name, tone and answer length are set per business, so it sounds like you.
Escalates to a person with the full conversation, so nothing has to be repeated.
Books appointments, takes orders and looks up order status inside the same conversation.
Worth knowing before you buy, because it is the difference between a useful agent and an expensive one.
The same agent answers on the website widget, WhatsApp, Instagram, Facebook Messenger, Telegram, SMS and email. See how each channel works.
The free plan is enough to find out whether it handles your questions well.