SMS Terms & Conditions

These terms govern the Tuxon text messaging program. Tuxon is a customer-communication platform that businesses ("Businesses") use to send text messages to their own customers and contacts. By providing your mobile number and consenting to receive messages, or by texting a keyword to a Business, you agree to these terms.

1. Program description

The program sends transactional and service-related text messages on behalf of the Business you opted in with. Typical messages include:

• Appointment confirmations, reminders and rescheduling notices.
• Order, delivery and account notifications.
• Responses to questions you send the Business.
• Occasional service updates and announcements from that Business.

Messages are sent by the Business whose service you signed up for. Tuxon provides the messaging platform on that Business's behalf.

2. Message frequency

Message frequency varies. The number of messages you receive depends on your activity and the service you signed up for — for example, you may receive one message per appointment or per order, plus any replies to messages you send. We do not send messages on a fixed schedule and there is no minimum or maximum number of messages per month.

3. Pricing — message and data rates

Message and data rates may apply. Tuxon does not charge you for receiving text messages. Your mobile carrier's standard messaging and data rates apply to every message you send and receive, according to your mobile phone plan. If you have an unlimited messaging plan, no additional charge applies. Charges are billed by, and payable to, your mobile carrier — not to Tuxon or the Business.

You are responsible for any fees your carrier charges. Contact your carrier if you are unsure what your plan includes.

4. How to opt out (STOP)

You can cancel the SMS service at any time. Reply STOP to any message we send you. You will receive a single confirmation message, and then no further messages will be sent to that number.

• The following keywords all unsubscribe you: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.
• Opt-outs are honored across all messages from that Business, including appointment reminders.
• You can also unsubscribe using the form on our SMS Opt-In page, or by emailing support@tuxon.ai.

If you want to start receiving messages again, reply START to the same number, or submit the consent form again.

5. How to get help (HELP)

Reply HELP to any message for assistance. You will receive a reply describing the program and how to unsubscribe. You can also contact us at support@tuxon.ai, or contact the Business that texted you directly.

6. Carrier liability

Carriers are not liable for delayed or undelivered messages. Mobile carriers, including but not limited to AT&T, T-Mobile, Verizon Wireless and their affiliates, are not liable for any delay or failure to deliver any message sent through this program.

Message delivery is also subject to effective transmission by your mobile network operator and is not guaranteed. Delivery may fail if your phone is switched off, out of coverage, or your inbox is full.

7. Consent and eligibility

• You must be the owner or authorised user of the mobile number you provide.
• Consent is not a condition of purchasing any goods or services.
• You must be at least 18 years old, or have permission from a parent or guardian, to opt in.
• You can withdraw consent at any time by replying STOP.

8. Supported carriers and number types

The program works with major mobile carriers. We do not guarantee availability on every carrier, and message delivery may vary by carrier and country. Alphanumeric sender IDs are not supported for US and Canadian destinations, where messages are sent from a long code or short code instead.

9. Privacy

We collect your mobile number and the messages you exchange with a Business in order to provide the messaging service. We do not sell, rent or share your mobile number or opt-in data with third parties for their own marketing purposes. See our Privacy Policy for full details, and our SMS Opt-In Policy for how consent is collected and recorded.

10. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when it was last changed. Continued use of the messaging program after an update means you accept the revised terms.

11. Contact

Questions about these terms or the messaging program? Email support@tuxon.ai.